The Opportunity
This is an exciting opportunity to join a global iGaming company rapidly scaling out of the UAE. We are seeking an experienced Online Manager to take ownership of the overall performance, operations, and user experience of their online product. In this role, you will be responsible for driving engagement, optimising product performance, and ensuring a top-tier user experience across all markets. This is a strategic yet hands-on role, ideal for someone who thrives in the fast-paced iGaming environment and knows how to turn data, content, and promotions into significant revenue growth
Online Manager Key Responsibilities
- Oversee the performance of the online product, including product portfolio, promotions, and user engagement.
- Work closely with CRM, VIP, Product, and Acquisition teams to maximise user lifetime value and retention.
- Analyse user behaviour, product performance, and promotional effectiveness to optimise key performance indicators (KPIs).
- Manage the lobby strategy, ensuring the right mix of providers, features, and content placement.
- Support promotional planning and execution, including bonuses, tournaments, and seasonal campaigns.
- Monitor competitor activity and market trends to ensure the product remains competitive and innovative.
- Collaborate with Payments, Risk & Fraud, and Compliance teams to ensure smooth operational performance.
- Drive continuous improvements in the user journey, UX, and overall experience.
- Support high-value user strategies in coordination with the VIP team.
Candidate profile
- Strong understanding of iGaming products, user behaviour, and content engagement.
- Experience working with KPIs such as retention, conversion, and active users.
- Data-driven mindset with strong analytical skills and comfort using dashboards and reporting tools.
- Proven ability to manage cross-functional teams in a fast-paced environment.
- Strong commercial awareness and understanding of promotional strategies.
- Excellent written and verbal communication skills in English; additional languages are a plus.
- Experience working in regulated and/or cryptocurrency-based iGaming environments is an advantage.
What the Company Offers
- Competitive salary and a hybrid work model based in Dubai.
- Centrally located office in a dynamic and international environment.
- Opportunity to shape and grow a high-performing iGaming product.
- Strong career progression in a fast-scaling iGaming company.
Ready to Join?
If you’re passionate about iGaming products, user engagement, and driving commercial performance in a fast-moving environment, we’d love to hear from you! Please get in touch with us, including a copy of your CV, as soon as possible via the application form below.
Hanson Search is a leading talent advisory and executive search consultancy with consultants based across the UAE, UK, USA, and Europe. We specialise in business-critical roles that drive revenue, reputation, and risk, with dedicated teams in Communications, Government Relations, Digital Marketing, Sustainability, and C-Suite recruitment. Please click here to find out about more about Hanson Search.
We are committed to equality of opportunity for all. You can access our Diversity and Inclusion Policy here.
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Consultant, MENA
Lexi Smith-Muller: Lexi has over 10 years’ experience of recruitment & talent acquisition, and over 6 years' experience working in the Middle East region specifically. Lexi has worked both in agency and in house working on multi-level briefs in Senior...
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