Head of Operations, Dubai
- Location: Dubai, UAE
- Salary: AED 35,000 per month
- Type: Permanent
- Specialism: Operational
- Posted: 21st Nov 2025
We are partnering with a rapidly growing, service-driven organisation in the UAE. As demand continues to scale, we are seeking an exceptional Head of Operations to lead and elevate the performance of their multi-service operational teams.
Head of Operations Role Overview
This is a high-impact leadership position responsible for driving service excellence, operational efficiency and continuous improvement across all service lines, while managing large teams and ensuring a seamless, high-quality experience for customers and VIP clients.
Key Responsibilities
- Lead and manage multi-disciplinary teams.
- Drive operational efficiency through effective scheduling, manpower planning and workflow optimisation.
- Implement and maintain industry-leading service standards, with a strong focus on customer satisfaction.
- Oversee resource allocation, budgeting and vendor management processes.
- Collaborate closely with internal departments including HR, Finance, QHSE, Customer Experience, IT and Marketing.
- Ensure all operations meet compliance, safety and quality requirements.
- Use CRM and technology platforms to improve visibility, accountability and operational reporting.
- Build and mentor teams to foster a high-performance, service-driven culture.
What We’re Looking for in a Head of Operations
- 10+ years’ experience in operational leadership within residential services, facilities management, or hospitality.
- Strong track record in managing large, diverse teams and high-volume service operations.
- Hands-on leader with a passion for delivering exceptional customer experiences.
- Excellent communication, problem-solving and organisational skills.
- Comfortable working in a fast-paced, high-growth, service-focused environment.
Why Apply? This is a unique opportunity to shape the financial framework of a rapidly expanding, service-led organisation with an exciting long-term vision. You will play a direct role in building the financial resilience, operational performance and strategic direction of the group.
If you have the relevant experience and this opportunity sounds interesting to you, please get in touch with Amanda Dowie, including a copy of your CV as soon as possible via the form below.
Hanson Search is a leading talent advisory and executive search consultancy with consultants based across the UAE, UK, USA, and Europe. We specialise in business-critical roles that drive revenue, reputation, and risk, with dedicated teams in Communications, Government Relations, Financial Communications, Public Affairs, Healthcare Communications, Marketing, Digital Marketing, Sustainability, Investor Relations and C-Suite recruitment. Please click here to find out more about Hanson Search.
We are committed to equality of opportunity for all. You can access our Diversity and Inclusion Policy here.
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Search Director, MENA
Amanda Dowie: Amanda Dowie is an accomplished executive search specialist with over 20 years of global recruitment experience, including more than 15 years dedicated to headhunting senior talent across the Middle East. As Search Director for MENA at Hanson Search,...
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