Our client stands as a prominent healthcare logistics firm deeply integrated with the NHS, and they are looking for a Web and Customer Communications Lead to join their team in Nottingham. Their mission revolves around procuring, delivering, and providing essential healthcare products, services, and food to NHS trusts and healthcare organisations across England and Wales. Covering every NHS Trust, they operate an extensive network of distribution centres, facilitating the smooth and efficient distribution of crucial resources throughout the healthcare sector in the region.
The Web and Customer Communications Lead is a crucial role in prioritising customer-centricity. The role ensures that customers are well-informed about all aspects that affect the organisation positively or negatively. Collaborating closely with the Voice of Customer Lead, this role involves sharing the outcomes of customer and NHS Supply Chain cooperation with a broader customer audience. Additionally, the role encompasses the responsibility of enhancing the customer-facing website by leveraging data to refine its appearance and content, ultimately optimising communication channels for customers.
The company’s leadership is purpose-driven, painting a compelling vision and strategy, consistently acting in alignment with it and contributing uniquely to the organisation's mission. They excel in clear, effective communication and accountability, focusing on process optimisation and striving for continuous improvement. Skilled in balancing diverse stakeholder needs, they prioritise customer-centric solutions and anticipate and adopt technological innovations.
As the Web and Customer Communications Lead you will excel in managing complexity, and adept at making sense of intricate and often conflicting information to solve problems effectively. You will establish trust by consistently embodying honesty, integrity, and authenticity. You will promote diversity and inclusion, confront stereotypes and offensive comments, maintain cultural sensitivity and ensure a respectful work environment. With a strategic mindset, you will prioritise actions for maximum impact, leveraging business acumen to advance organisational goals.
If you have the relevant experience and this opportunity sounds interesting to you, please get in touch with our team including a copy of your CV as soon as possible via the form below.
We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. You can access our Diversity and Inclusion Policy here.
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